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Privacy Policy

Last updated: 18 May 2026

This Privacy Policy explains how HealthPro Academy LLP ("HealthPro Academy", "we", "us" or "our") collects, uses, shares and protects your personal information when you use our website and online learning platform for GCC healthcare licensing preparation (including DHA, MOH and SCFHS licensing, DataFlow verification and Prometric-style mock examinations). Please read it together with our Cookie Policy and Terms & Conditions.

1. Information We Collect

We collect information you provide directly, as well as information generated automatically when you use the Platform:

  • Account & Profile Data: Name, email address, phone number, password, and any professional details you choose to provide.
  • Enrollment & Learning Data: Courses purchased, learning progress, mock examination attempts, and results.
  • Payment Data: Billing details processed securely by our third-party payment processors. We do not store full card numbers.
  • Communications: Messages, inquiries, feedback, and support requests you send to us.
  • Technical & Usage Data: IP address, browser type, device information, pages viewed, and cookie identifiers.


2. How We Use Your Information

We use your personal information to:

  • Create and manage your account, and provide access to enrolled courses and mock examinations.
  • Process payments, enrollments, renewals, and refunds.
  • Provide customer support and respond to your inquiries related to courses and licensing preparation.
  • Improve our courses, content, and overall platform experience through analytics and user feedback.
  • Send service-related, transactional, and (where consent is provided) promotional communications.
  • Maintain platform security, prevent unauthorized access, and comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Platform, remember your preferences and, with your consent, to measure usage and support marketing. Analytics and marketing cookies are not loaded until you accept them through our cookie consent banner. For full details, please see our separate Cookie Policy.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Companies and vendors who host, operate, maintain, secure, and support the Platform on our behalf.
  • Payment Processors: Trusted third-party payment providers to securely process transactions and payments.
  • Analytics & Communication Providers: Third-party services used for analytics, communication, and marketing purposes, where you have provided the necessary consent.
  • Legal Authorities & Advisors: Government authorities, regulators, legal advisors, or other parties where required by law, or when necessary to protect our rights, users, services, and platform security.

5. Data Retention

We retain your personal information for as long as your account is active and for as long as necessary to provide our services, comply with legal and accounting obligations, resolve disputes and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

6. Data Security

We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and you are responsible for keeping your account credentials confidential.

7. Your Rights & Choices

Subject to applicable laws and regulations, you may:

  • Access, correct, or update the personal information associated with your account.
  • Request the deletion of your account and related personal data, subject to legal and operational requirements.
  • Withdraw your consent for analytics or marketing cookies, and unsubscribe from promotional communications at any time.
  • Contact us to exercise any applicable data protection or privacy rights available to you under relevant laws.

8. International Data Transfers

HealthPro Academy operates from India and serves learners across the GCC region and beyond. Your information may be processed in countries other than your own. Where this occurs, we take reasonable steps to ensure your data remains protected in line with this Policy.

9. Children's Privacy

The Platform is intended for healthcare professionals and adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us so we can remove it.

10. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

                   (c) 2026 HealthPro Academy. All rights reserved. This document is provided for general information and should be reviewed by qualified legal counsel before publicatio